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Knowledge Portal

Lack of ready-made knowledge bases for individual organizations is possibly the biggest obstacle to deploying intelligent assistants in the enterprise. Accessing a wide range of useful knowledge is specific to each organization and it’s very expensive to create.

You can view all knowledge related data like articles, announcements, etc. at one place inside Kora integrated web app. Kora’s Knowledge Portal (web app) lets you capture, store, and retrieve useful information from the web or your emails. You can share and collaborate these documents with your team.

Following are the various knowledge sources supported by the Kora Knowledge tab:

  • Articles
  • Knowledge Collections
  • Announcements

NOTE: This feature is available only on the Kora web application.

Articles

Knowledge Articles can have multiple sources like manually created by users, from emails or from the web (see here for details).

These articles can be accessed from the Knowledge Portal’s Articles section. Listed here would be recently viewed articles sorted under various categories:

  • Everything – all articles you have access to, this is the default view.
  • Yours – articles created by you, and shared with you directly
  • Teams – articles shared by your teams and with your teams,
  • Enterprise – organizational articles shared company-wide (coming soon).

When you click on any articles card, the article opens in a pop-up. From here, you can create, view, and share articles. You can also change the theme and expand the pop-up to the full screen.

Filter

You can filter the articles based upon:

  • the time period when they were created
    • last 24hrs, or last 7 days, or last 30 days, o
    • define your own custom time period
  • user
    • who (user) created the article, or
    • who (user) shared the article, or
    • who (user/team) the article was shared with.
  • attachments, if any
    • media,
    • documents, and
    • links.

You can switch between grid and list view. The list view can be sorted by Time the articles were created.

You can create, share, edit, comment, follow, vote on articles. See here for more.

Knowledge Collection

If you have FAQs, for example pertaining to the leave policy for your organization, you can upload it and add it to Kora. Thus when a user asks a generic query related to the policy, they would get an appropriate response. See here for more on Knowledge Collection.

Announcements

Announcements are updates that are shared team-wide or company-wide (see here for more on announcements). In the Announcements section of Knowledge Portal, listed based on recently shared announcements sorted under various categories:

  • Created by you,
  • Shared with you,
  • Shared by your teams.

You can filter the announcements based upon:

  • the time period when they were created,
  • user
    • who (user) created the announcement, or
    • who (user) shared the announcement, or
    • who (user/team) the announcement was shared with.
  • attachments, if any
    • media,
    • documents, and
    • links.

You can switch between grid and list view. The list view can be sorted by Time the announcement was created.

When you click on any announcement card, it opens in a pop-up. From here, you can create, view, and share announcements. You can also change the theme and expand the pop-up to the full screen.