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Knowledge Management

Kora helps you remember anything and everything by providing a personal and team space for all your organization’s knowledge. Using Kora you can capture, store, and retrieve useful information from the web, emails, and more.

You can also integrate your enterprise knowledge base with Kora and allow users to gain from an external collection.

Just tell Kora*

create knowledge

Or

Use the Knowledge Panel from the Skills Menu

Or

Use the Knowledge Portal from the Kora Web App

 

*available only on the mobile app

Highlights

There are  multiple ways to capture Knowledge, the main ones being:

  • Kora App: Kora apps allow you to add and share knowledge with your colleagues:
  • From Emails: Discussions over emails can be converted to Knowledge Article by emailing the thread to the email id set up in the Kora email services against your profile. The entire thread will be converted to an article, which you can further edit/save/share – see settings for details.
  • Browser Plug-in: Articles from the web can be converted to knowledge articles by using the browser plugin to capture the content – see here for more

Access Permissions: You need to provide Kora access to your cloud contacts when prompted during onboarding so that the created Knowledge articles can be shared with your colleagues.

Note: All the screenshots were taken on the desktop application with light theme settings and might vary slightly for your installation and setting.

Creation

Tell Kora “create knowledge” or access Knowledge panel from the Skills Menu and use the + icon to create a new knowledge article.

Once you initiate the create a knowledge article flow, an editor is provided. In this editor:

  1. Enter a Title.
  2. Enter the text for the article.
  3. The editor provides you with basic formatting options like bolditalic, underline. You can indent the content using bullets.
  4. You can also attach files, and/or add links. You can add multimedia content as well.
  5. Add Hashtags which will act as keywords to be used in the lookup phrases and search process to identify the article.
  6. Once created, you can share the article with teams and individuals from your organization.
  7. You can further specify the access type as Can View or Can Share.

Actions

Once an article is created, the following actions can be performed:

  • Share icon can be used to further share the article, provided you have the permission for the same.
  • Follow/Unfollow to receive/not receive updates on the articles like when colleagues comment or when the owner makes changes to it, etc.
  • You can Upvote, Downvote and Comment on an article.
  • Previous comments, number of views, number of upvotes and downvotes are also displayed.
  • Edit and Delete options are available to the owner of the knowledge articles.

Utterances

Below is a list of sample utterances you can use related to knowledge articles.

This is just a sample list and as such is not comprehensive and you need not restrict yourself to this.

  • Create a new knowledge article

Lookups

Below is a list of sample utterances you can use related to knowledge articles.

This is just a sample list and as such is not comprehensive and you need not restrict yourself to this.

  • Pull articles with the #Marketing
  • Show the article that Sally shared with me
  • Search repository for knowledge articles shared with John and Mark